Introductory Support

With the purchase of your software, you are entitled to 30 days of free Introductory Support from the time you register the software. This free Introductory Support includes assistance with Checkout installation and setup and is available Monday to Friday, from 9 am until 6 pm EST.

US and Canada – Call 877-788-1202
Australia and New Zealand - call 1800 174 436
All Other English Language Users – Call 08-082342075

Self Help

There are several options for you to find answers to some more common issues. First is the ability to use the Help menu build into the Checkout software. That will provide answers to some of the more frequently asked questions you may encounter while working within your store. The next option would be for you to visit our website at http://www.checkoutapp.com/support and look through the online knowledge base for help.

Checkout Support and Maintenance Plan

A Checkout Support and Maintenance plan provides you with telephone support and the ability to submit support cases online. This plan also provides you with any new versions of the software as well as updates to the Checkout software released during your membership period. These plans keep your Checkout software up to date, provide complete access to our support team and help you to run your store as efficiently as possible. Pricing is listed below:

• $29.99US per month for a single base support license.
• $9.99US per month for each additional support license.

Should you wish to purchase a support plan, or if you’ve already got a support plan and require assistance, please call Checkout Customer Service.

US and Canada Call 877-788-1202
Australia and New Zealand - call 1800 174 436
All Other English Language Users Call 08-082342075

Online Case Submission

One of the benefits of enrolling in a Checkout Support and Maintenance plan is the ability to create a case and submit it to the support team. To do so, simply log into your account online by visiting http://www.checkoutapp.com/support and then choosing the option to log into your account. Once the case has been created, it is typically responded to within 1 to 2 business days.

Pay-per-Call Telephone Support

If you are not enrolled in a Checkout Support and Maintenance plan but you still require telephone support, you can call Checkout Support.

US and Canada Call 877-788-1202
Australia and New Zealand - call 1800 174 436
All Other English Language Users Call 08-082342075

A credit card will be required to pay for the charges, which are as follow:

• $50.00US minimum charge includes up to 10 minutes of support.
• $5.00US for each additional minute beyond the initial 10 minutes.